[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fbLxul0SYsyDwLk5nkmvjmgC8ooJlUZ9ixpWd7jVMNMk":3,"$fqKj7eXHEAC219II8s5-bTrT-aHTRjWWSIQ9o2OVIRVw":343},[4,56,97,183,232,266,323],{"title":5,"value":6,"list":7},"About Our Products","about-our-products",[8,16,21,26,31,36,41,46,51],{"id":9,"country":10,"page_url":11,"group_type":6,"question":12,"answer":13,"order":14,"status":14,"created_at":15,"updated_at":15},841,"uk","","Are lab grown diamonds as durable as natural diamonds?","Yes! Lab grown diamonds are just as durable as natural diamonds as they have the same chemical, physical and optical properties as that of a natural diamond. They weigh a 10 on the Mohs scale.",1,"2025-08-14T01:07:42.000000Z",{"id":17,"country":10,"page_url":11,"group_type":6,"question":18,"answer":19,"order":20,"status":14,"created_at":15,"updated_at":15},842,"What metal options and colour choices do you offer for your jewellery?","At Friendly Diamonds, we offer our jewellery in 14kt and 18kt white gold, yellow gold, and rose gold as well as in Platinum",2,{"id":22,"country":10,"page_url":11,"group_type":6,"question":23,"answer":24,"order":25,"status":14,"created_at":15,"updated_at":15},843,"Are all your diamonds certified?","Yes, all diamonds on our website are certified by trusted diamond grading institutions such as IGI and GIA.",3,{"id":27,"country":10,"page_url":11,"group_type":6,"question":28,"answer":29,"order":30,"status":14,"created_at":15,"updated_at":15},844,"Will I receive a certification of authenticity with my jewellery purchase?","Yes, every jewellery will include the diamond certificate or the jewellery certificate. You also have an option to purchase an appraisal certification for your jewellery piece that can be used for insurance purposes.",4,{"id":32,"country":10,"page_url":11,"group_type":6,"question":33,"answer":34,"order":35,"status":14,"created_at":15,"updated_at":15},845,"Can I customise my own jewellery?","Yes you can! You can choose to either \u003Ca href=\"/uk/ring-settings\">create your own ring\u003C/a>, \u003Ca href=\"/uk/earring-settings\">earrings\u003C/a> or \u003Ca href=\"/uk/pendant-settings\">pendant\u003C/a> by choosing from hundreds of designs and thousands of certified lab diamonds on our website, or you can choose to work with one of our expert designers to make your unique piece come to life. Start designing your \u003Ca href=\"/uk/customise-jewellery\">bespoke jewellery\u003C/a> now!",5,{"id":37,"country":10,"page_url":11,"group_type":6,"question":38,"answer":39,"order":40,"status":14,"created_at":15,"updated_at":15},846,"I have my own diamond, can you set it in your jewellery designs?","Absolutely! We specialise in bespoke jewellery and are happy to work with your diamond to help you create a unique, beautiful design tailored to your preferences.",6,{"id":42,"country":10,"page_url":11,"group_type":6,"question":43,"answer":44,"order":45,"status":14,"created_at":15,"updated_at":15},847,"Is your jewellery hypoallergenic and suitable for sensitive skin?","Yes, all our jewellery is made using the highest-quality materials that are skin-safe. We ensure that our jewellery is irritation-free and comfortable, even for those with sensitive skin.",7,{"id":47,"country":10,"page_url":11,"group_type":6,"question":48,"answer":49,"order":50,"status":14,"created_at":15,"updated_at":15},848,"Can I change the center diamond of a pre-designed ring?","Yes, our \u003Ca href=\"/uk/preset-engagement-rings\">pre-set collections\u003C/a> offer you the option to choose the diamond shape, carat weight, metal type, metal colour and ring size.",8,{"id":52,"country":10,"page_url":11,"group_type":6,"question":53,"answer":54,"order":55,"status":14,"created_at":15,"updated_at":15},849,"How are the jewellery pieces packed ?","All our products come in an exclusive, branded box designed to keep your jewellery secure. Each purchase includes a microfiber cleaning cloth for effortless maintenance. Our packaging reflects our commitment to sustainability, aligning with our vision for a friendlier tomorrow.",9,{"title":57,"value":58,"list":59},"Shipping & Delivery","shipping-and-delivery",[60,65,69,73,77,81,85,89,93],{"id":61,"country":10,"page_url":11,"group_type":62,"question":63,"answer":64,"order":14,"status":14,"created_at":15,"updated_at":15},885,"shipping-&-delivery","What is the cost of shipping any item from Friendly Diamonds?","At Friendly Diamonds, we ship your jewellery worldwide at no additional shipping cost!",{"id":66,"country":10,"page_url":11,"group_type":62,"question":67,"answer":68,"order":20,"status":14,"created_at":15,"updated_at":15},886,"Do you offer international shipping?","Yes, we do offer free international shipping on our products. We are happy to deliver your jewellery to locations around the world, ensuring a seamless shopping experience no matter the location!",{"id":70,"country":10,"page_url":11,"group_type":62,"question":71,"answer":72,"order":25,"status":14,"created_at":15,"updated_at":15},887,"What are the custom fees for international orders?","For all international shipments, custom processes and import duties are the customer’s responsibility. Please check with your local customs office for more information.",{"id":74,"country":10,"page_url":11,"group_type":62,"question":75,"answer":76,"order":30,"status":14,"created_at":15,"updated_at":15},888,"Do you offer expedited delivery or shipping?","In case you need your order delivered earlier than mentioned, please contact our customer service team and we will try our best to accommodate your request!",{"id":78,"country":10,"page_url":11,"group_type":62,"question":79,"answer":80,"order":35,"status":14,"created_at":15,"updated_at":15},889,"Do you offer Overnight shipping?","At Friendly Diamonds, we offer overnight shipping on request at an additional fee of £40. Simply reach out to our customer service team to request for overnight shipping.",{"id":82,"country":10,"page_url":11,"group_type":62,"question":83,"answer":84,"order":40,"status":14,"created_at":15,"updated_at":15},890,"Do you deliver to PO boxes?","In order to ensure your order is safe, we do not deliver to PO boxes.",{"id":86,"country":10,"page_url":11,"group_type":62,"question":87,"answer":88,"order":45,"status":14,"created_at":15,"updated_at":15},891,"Do you offer Weekend Delivery?","At Friendly Diamonds, we offer Saturday delivery on request for eligible locations for an additional £50. Simply reach out to our customer service team to request for weekend shipping.",{"id":90,"country":10,"page_url":11,"group_type":62,"question":91,"answer":92,"order":50,"status":14,"created_at":15,"updated_at":15},892,"Is my shipment going to be insured?","For your protection and convenience, we always insure all items for their total value. All the shipments require an adult signature at every delivery destination and you will receive an email confirmation once your order is shipped out by us. To ensure your order is safe, we do not deliver to PO boxes.",{"id":94,"country":10,"page_url":11,"group_type":62,"question":95,"answer":96,"order":55,"status":14,"created_at":15,"updated_at":15},893,"Do I need to be there at the delivery location to collect my order?","Yes, an adult signature is required at the time of delivery to receive the order. Friendly Diamonds is not responsible for lost or stolen orders once it has been delivered.",{"title":98,"value":99,"list":100},"Returns & Exchanges","returns-and-exchanges",[101,106,110,114,118,122,126,130,134,138,143,148,153,158,163,168,173,178],{"id":102,"country":10,"page_url":11,"group_type":103,"question":104,"answer":105,"order":14,"status":14,"created_at":15,"updated_at":15},850,"returns-&-exchanges","What is the return and exchange policy?","At Friendly Diamonds, we are confident that you will fall in love with our jewellery! However, should a circumstance arise and you feel the need to return any item from your order, we are happy to help you! We offer a no-questions-asked 30-day return policy for a full refund for all items excluding bespoke custom made jewellery pieces and gift vouchers/cards. \u003Ca href=\"/uk/customer-service/return-policy\">Read more about our return policy..\u003C/a>",{"id":107,"country":10,"page_url":11,"group_type":103,"question":108,"answer":109,"order":20,"status":14,"created_at":15,"updated_at":15},851,"How long do I have to return and exchange my order?","We offer a 30 days, no-questions-asked return policy for a full refund. The 30 days timeline starts from the date of delivery of the order.",{"id":111,"country":10,"page_url":11,"group_type":103,"question":112,"answer":113,"order":25,"status":14,"created_at":15,"updated_at":15},852,"How can I initiate a return or exchange?","If you feel the need to return or exchange an item, please get in touch with our customer service via email at uk.customerservice@friendlydiamonds.com with the subject line ‘RETURN’. Our team will guide you further.",{"id":115,"country":10,"page_url":11,"group_type":103,"question":116,"answer":117,"order":30,"status":14,"created_at":15,"updated_at":15},853,"Do I have to pay for return shipping costs?","For customers within the United Kingdom, we offer FREE return shipping on all eligible orders within 30 days of the delivery date. Customers outside the United Kingdom are responsible for the shipping costs.",{"id":119,"country":10,"page_url":11,"group_type":103,"question":120,"answer":121,"order":35,"status":14,"created_at":15,"updated_at":15},854,"Will I get a shipping label for return shipping?","Yes, once your return request has been accepted, our team will create a free FedEx or Royal Mail shipping label for orders in the United Kingdom. For orders returned from outside the United Kingdom, the customer is responsible for bearing the shipping costs.",{"id":123,"country":10,"page_url":11,"group_type":103,"question":124,"answer":125,"order":40,"status":14,"created_at":15,"updated_at":15},855,"How do I pack an order for return?","Once we receive your return request, we will create a free shipping label and email it to you. Please ensure that the product, diamond certificate and appraisal certificate are securely packed in the original packaging. Put the original box inside a FedEx or UPS box and securely seal it. We advise you to double-pack your package to ensure its safety.\u003Cbr>\u003Cbr>For security purposes, refrain from writing words such as ‘jewellery’ or ‘diamonds’ on the package. Paste the label on the exterior of the box and drop it off at your nearest courier company outlet.",{"id":127,"country":10,"page_url":11,"group_type":103,"question":128,"answer":129,"order":45,"status":14,"created_at":15,"updated_at":15},856,"How do I ship an order back to Friendly Diamonds?","We provide a free FedEx or Royal Mail shipping label for all orders within the United Kingdom. Once your order is packed, simply drop it off at an official FedEx or RoyalMail courier location.",{"id":131,"country":10,"page_url":11,"group_type":103,"question":132,"answer":133,"order":50,"status":14,"created_at":15,"updated_at":15},857,"Where do I have to ship the returned product back to?","We provide a free FedEx or Royal Mail shipping label mentioning the return address for all orders within the United Kingdom. Orders from outside the United Kingdom can be shipped back to our UK Office.\u003Cbr>\u003Cbr>Office address:\u003Cbr>716 Kenilworth rd, Balsall Common, Coventry. CV7 7HD",{"id":135,"country":10,"page_url":11,"group_type":103,"question":136,"answer":137,"order":55,"status":14,"created_at":15,"updated_at":15},858,"Can I drop off the returned item to Friendly Diamonds’s office?","Yes, should you wish to drop off your return item to us at our UK office, please get in touch with our customer service team via email at uk.customerservice@friendlydiamonds.com with the subject line ‘RETURN’ or you can reach out to the team via call on +44 7488894804. Our team will be happy to guide you further.\u003Cbr>\u003Cbr>Office address:\u003Cbr>716 Kenilworth rd, Balsall Common, Coventry. CV7 7HD",{"id":139,"country":10,"page_url":11,"group_type":103,"question":140,"answer":141,"order":142,"status":14,"created_at":15,"updated_at":15},859,"If I have purchased an item from outside the United Kingdom, how does the return process work?","We are happy to provide a FedEx or UPS shipping label to customers outside the United Kingdom, however shipping costs are to be borne by the customer. The customer may even choose to select their own courier service. We recommend selecting a reputed courier service and insuring your parcel for its entire value for a secure delivery. Once the return request has been approved, please send the package to our UK office. \u003Cbr>\u003Cbr>Office address:\u003Cbr>716 Kenilworth rd, Balsall Common, Coventry. CV7 7HD\u003Cbr>\u003Cbr>\u003Ci>Friendly Diamonds cannot be held liable for any shipping error.\u003C/i>",10,{"id":144,"country":10,"page_url":11,"group_type":103,"question":145,"answer":146,"order":147,"status":14,"created_at":15,"updated_at":15},860,"Can I return a customised order from the ‘Create Your Own’ collection?","Yes, it is possible to return items purchased from our ‘Create Your Own’ collection with minimal customisations. However our return policy does not apply to bespoke custom made jewellery.",11,{"id":149,"country":10,"page_url":11,"group_type":103,"question":150,"answer":151,"order":152,"status":14,"created_at":15,"updated_at":15},861,"Can I return or exchange bespoke jewellery?","Our return policy does not apply to \u003Ca href=\"/uk/customise-jewellery\">bespoke custom made jewellery\u003C/a>.",12,{"id":154,"country":10,"page_url":11,"group_type":103,"question":155,"answer":156,"order":157,"status":14,"created_at":15,"updated_at":15},862,"Will I be refunded the full amount if I return my jewellery or diamond?","Yes, as long as the return request of the jewellery or diamond has been sent within 30-days of delivery, the item is in unworn condition and is accompanied by all original packaging and documentation, you will be refunded the full amount. Appraisal and engraving fees are deductible from the refund amount.\u003Cbr>\u003Cbr>\u003Ci>Please Note: A quality check of the returned items will be conducted, and deductions may apply for any damage or wear and tear.\u003C/i>",13,{"id":159,"country":10,"page_url":11,"group_type":103,"question":160,"answer":161,"order":162,"status":14,"created_at":15,"updated_at":15},863,"Can I purchase multiple items to determine which one I like the best, and return the others?","To be fair to all our customers, we do not encourage serial bracketing at Friendly Diamonds. Bracketing refers to buying multiple products with the intent of returning unwanted ones. If we suspect bracketing purchases, we reserve the right to not accept the return.\u003Cbr> \u003Cbr>We hope you understand the trend of over-ordering through bracketing mirrors the issues of sustainability and negatively impacts the environment.",14,{"id":164,"country":10,"page_url":11,"group_type":103,"question":165,"answer":166,"order":167,"status":14,"created_at":15,"updated_at":15},864,"What condition does the jewellery need to be in for a return ?","The returned items must be in unworn condition, accompanied by all original packaging and documentation, including the diamond certificate. In case the item is used and worn out, an amount of £500 or as decided by our quality assurance team will be deducted from the total refund amount. If the certificate has been lost or tampered with, an additional £150 fee will be deducted from the total refund amount. Appraisal fees of £50 are non-refundable and a deduction of £50 will be made from the refund amount for rings with engraving(s).",15,{"id":169,"country":10,"page_url":11,"group_type":103,"question":170,"answer":171,"order":172,"status":14,"created_at":15,"updated_at":15},865,"Can I return a ring with engraving?","Yes, you can return rings with engraving but an additional deduction of £50 will be made from the total refund amount for the engraving.",16,{"id":174,"country":10,"page_url":11,"group_type":103,"question":175,"answer":176,"order":177,"status":14,"created_at":15,"updated_at":15},866,"How can I initiate a return or exchange for a damaged item?","In the rare case that your item has arrived damaged, please contact our customer service team immediately. We will examine the issue and craft a new order for you at no additional cost. This is subject to quality assurance inspection.",17,{"id":179,"country":10,"page_url":11,"group_type":103,"question":180,"answer":181,"order":182,"status":14,"created_at":15,"updated_at":15},867,"How long will it take to process my refund?","Once we receive the returned parcel, our quality assurance team will inspect the item(s). Customers may receive a follow-up email to determine eligibility of the item’s condition. Refunds usually take between 5-7 business days to be processed. Refunded amounts will be issued via the method of payment used in the original purchase. For credit card refunds, please allow one monthly billing cycle for the credit to reflect in your account.",18,{"title":184,"value":185,"list":186},"Orders & Cancellations","orders-and-cancellations",[187,192,196,200,204,208,212,216,220,224,228],{"id":188,"country":10,"page_url":11,"group_type":189,"question":190,"answer":191,"order":14,"status":14,"created_at":15,"updated_at":15},894,"orders-&-cancellations","Can I change my order after it has been placed?","Yes, you can make modifications to your order after it has been placed. For guidance and assistance, please contact our customer service team.\u003Cbr>\u003Cbr>You can call us on +44 7488894804 between Monday and Friday from 10AM to 6PM or you can email us at uk.customerservice@friendlydiamonds.com",{"id":193,"country":10,"page_url":11,"group_type":189,"question":194,"answer":195,"order":20,"status":14,"created_at":15,"updated_at":15},895,"Can I cancel my order?","You reserve the right to cancel your order for a full refund before it has been shipped. If you choose to cancel your order after it has been shipped, please contact our customer service team and they will help you promptly.\u003Cbr>You can call us on +44 7488894804 between Monday and Friday from 10AM to 6PM or you can email us at uk.customerservice@friendlydiamonds.com\u003Cbr>\u003Cbr>\u003Ci>Bespoke custom designs are not eligible for cancellations after the first 48 hours of order completion.\u003C/i>",{"id":197,"country":10,"page_url":11,"group_type":189,"question":198,"answer":199,"order":25,"status":14,"created_at":15,"updated_at":15},896,"How can I update my shipping address after placing the order?","You can reach out to our customer service team should you wish to change your shipping address after you have placed your order. Taxes may be applicable as per the new shipping address.\u003Cbr>You can call us on +44 7488894804 between Monday and Friday from 10AM to 6PM or you can email us at uk.customerservice@friendlydiamonds.com",{"id":201,"country":10,"page_url":11,"group_type":189,"question":202,"answer":203,"order":30,"status":14,"created_at":15,"updated_at":15},897,"How can I track my order?","Tracking your order is easier than ever! All our orders are scheduled to ship on or before the expected shipment date shown in the order confirmation. You can track your order by clicking on ‘My Order’ on our website. Once your order has been shipped, you will receive an email confirmation with the tracking information.",{"id":205,"country":10,"page_url":11,"group_type":189,"question":206,"answer":207,"order":35,"status":14,"created_at":15,"updated_at":15},898,"Is it possible to add additional items to my cart after placing an order?","If you would like to order additional items, we advise you to place a new order.\u003Cbr>\u003Cbr>You can call us on +44 7488894804 between Monday and Friday from 10AM to 6PM or you can email us at uk.customerservice@friendlydiamonds.com",{"id":209,"country":10,"page_url":11,"group_type":189,"question":210,"answer":211,"order":40,"status":14,"created_at":15,"updated_at":15},899,"Can I change my payment method if I change my mind before the item is shipped?","Yes, you can change your payment method. Please contact our customer service team for guidance.\u003Cbr>You can call us on +44 7488894804 between Monday and Friday from 10AM to 6PM or you can email us at uk.customerservice@friendlydiamonds.com",{"id":213,"country":10,"page_url":11,"group_type":189,"question":214,"answer":215,"order":45,"status":14,"created_at":15,"updated_at":15},900,"Can I request a delivery date change for my order?","Yes! If you would like us to ship your order after the estimated shipment date, we’ll gladly hold it at our office—just let our team know when you would like it delivered. But if you need your order faster, please contact our customer service team, and we’ll do our best to accommodate your request.\u003Cbr>\u003Cbr>You can call us on +44 7488894804 between Monday and Friday from 10AM to 6PM or you can email us at uk.customerservice@friendlydiamonds.com",{"id":217,"country":10,"page_url":11,"group_type":189,"question":218,"answer":219,"order":50,"status":14,"created_at":15,"updated_at":15},901,"Can I add engraving or adjust the existing engraving on my piece before shipment?","Yes, it is possible to add an engraving or change an existing engraving on your piece. Re-engraving a ring may incur basic engraving fees. Please contact our customer service team for guidance and assistance.\u003Cbr>\u003Cbr>You can call us on +44 7488894804 between Monday and Friday from 10AM to 6PM or you can email us at uk.customerservice@friendlydiamonds.com",{"id":221,"country":10,"page_url":11,"group_type":189,"question":222,"answer":223,"order":55,"status":14,"created_at":15,"updated_at":15},902,"Can I use a discount or promo code after I have placed an order?","It may be possible for you to use a discount within 24 hours of placing an order. Please contact our customer service team for more information.\u003Cbr>\u003Cbr>You can call us on +44 7488894804 between Monday and Friday from 10AM to 6PM or you can email us at uk.customerservice@friendlydiamonds.com",{"id":225,"country":10,"page_url":11,"group_type":189,"question":226,"answer":227,"order":142,"status":14,"created_at":15,"updated_at":15},903,"My order has not arrived, what should I do?","In the rare case that your order has not arrived, please reach out to our customer service team and they will guide you promptly. You can also track your order in the “My order” section on our website. We always send an email with your tracking details once your order has been shipped.\u003Cbr>\u003Cbr>You can call us on +44 7488894804 between Monday and Friday from 10AM to 6PM or you can email us at uk.customerservice@friendlydiamonds.com",{"id":229,"country":10,"page_url":11,"group_type":189,"question":230,"answer":231,"order":147,"status":14,"created_at":15,"updated_at":15},904,"My order shows ‘Delivered’ but I have not received it.","If your order shows ‘Delivered’ but you haven’t received it, please get in touch with our customer service team immediately and they will guide you promptly. Please be rest assured that all our orders are insured for their full amount.\u003Cbr>\u003Cbr>You can call us on +44 7488894804 between Monday and Friday from 10AM to 6PM or you can email us at uk.customerservice@friendlydiamonds.com",{"title":233,"value":234,"list":235},"Warranty & Maintenance","warranty-and-maintenance",[236,241,245,249,253,257,262],{"id":237,"country":10,"page_url":11,"group_type":238,"question":239,"answer":240,"order":14,"status":14,"created_at":15,"updated_at":15},905,"warranty-&-maintenance","Do you offer a Lifetime Warranty?","Yes, Friendly Diamonds offers a FREE lifetime warranty against all manufacturing defects for all made-to-order and custom-made products. We stand by all the diamonds and jewellery pieces we sell and warrant that they are free of any manufacturing defects at the time of delivery. If you believe your piece is damaged, please get in touch with us for details on how to ship the item back to our quality control team for inspection.\u003Cbr>\u003Cbr>Upon inspection, if a warranted issue is found, Friendly Diamonds will repair or replace the item and cover both-way shipping cost for the same.\u003Cbr>\u003Cbr>Click here to read more about our \u003Ca href=\"/uk/customer-service/life-time-warranty\">lifetime warranty policy\u003C/a>.",{"id":242,"country":10,"page_url":11,"group_type":238,"question":243,"answer":244,"order":20,"status":14,"created_at":15,"updated_at":15},906,"What is not covered under the Lifetime Warranty?","We are unable to warrant items that have previously been repaired, resized or polished by someone other than Friendly Diamonds, replacement of lost or missing diamonds, normal wear and tear of items from regular use and discolouration of metal caused by chemicals and make up. If an issue that is not covered under our lifetime warranty policy is found, we will share a price quotation for your approval for such repairs before any work begins.\u003Cbr>\u003Cbr>Click here to read more about our \u003Ca href=\"/uk/customer-service/life-time-warranty\">lifetime warranty policy\u003C/a>.",{"id":246,"country":10,"page_url":11,"group_type":238,"question":247,"answer":248,"order":25,"status":14,"created_at":15,"updated_at":15},907,"How long does it take to repair a jewellery piece?","All repaired items are typically shipped within 7-10 business days from the date of receiving the item. In case we need to remake the item, it can take up to 2 weeks.",{"id":250,"country":10,"page_url":11,"group_type":238,"question":251,"answer":252,"order":30,"status":14,"created_at":15,"updated_at":15},908,"How do I clean my jewellery?","We recommend you to regularly clean your jewellery to ensure it is always sparkling. For daily care, we recommend purchasing our Cleaning Kit which effectively removes dirt, oil, dust, and other unwanted materials that reduce the shine on your jewellery.\u003Cbr>\u003Cbr>Our cleaning kit includes: \u003Cbr>- A microfiber cloth for gentle polishing\u003Cbr>- A diamond cleaning pen for precision cleaning \u003Cbr>- A jewellery cleaning solution to ensure the shine never fades\u003Cbr>- A brush to reach the delicate areas. \u003Cbr>\u003Cbr>\u003Ci>Please note: This kit is available exclusively as an add-on at checkout and the components cannot be purchased separately.\u003C/i>",{"id":254,"country":10,"page_url":11,"group_type":238,"question":255,"answer":256,"order":35,"status":14,"created_at":15,"updated_at":15},909,"How do I care for my jewellery?","Here are a few ways in which you can maintain your diamond jewellery.\u003Cbr> \u003Cbr>\u003Cb>Regular Cleaning\u003C/b>\u003Cbr>Diamonds can attract dust, dirt and oils (even from our body). All of this can dull a diamond’s brilliance. Use our Cleaning Kit for regular cleaning of your jewellery. \u003Cbr>\u003Cb>Safe Storage\u003C/b>\u003Cbr>Storing your jewellery securely will prevent it from developing scratches, chiping and damage. Keep your diamond jewellery separate from each other while storing them at home. This prevents scratching. \u003Cbr>\u003Cb>Avoid Harsh Chemicals \u003C/b>\u003Cbr>Harsh chemicals such as chlorine can damage the metal of your jewellery. Remove your diamond jewellery while completing household chores, using cleaning products containing chlorine and other harsh chemicals. \u003Cbr>\u003Cb>Be Mindful \u003C/b>\u003Cbr>Yes, diamonds are incredibly durable. However, certain activities can put your diamond jewellery at risk of unnecessary wear and tear. \u003Cbr>- Remove your jewellery prior to taking part in any physical activities (such as swimming, gardening, heavy lifting, or any sports).\u003Cbr>- Be mindful of applying lotions, perfumes, oils before wearing your jewellery as these products can leave residues. \u003Cbr>\u003Cbr>By following these care tips, you can ensure that your jewellery shines and sparkles like it did when you first bought it. For more information on how to care for your jewellery, do not hesitate to contact our customer support team.",{"id":258,"country":10,"page_url":11,"group_type":238,"question":259,"answer":260,"order":40,"status":14,"created_at":261,"updated_at":261},910,"What should I do to prevent my jewellery from tarnishing and scratching?","There are several ways you can prevent your jewellery from damage.\u003Cbr>\u003Cbr>To prevent tarnishing: \u003Cbr>1. Keep your jewellery dry\u003Cbr>2. Store properly in a cool, dry place away from direct sunlight\u003Cbr>3. Avoid harsh chemicals such as perfumes, lotions, cleaning products\u003Cbr>4. Clean jewellery regularly with a dry cloth\u003Cbr>\u003Cbr>To prevent scratching: \u003Cbr>1. Avoid heavy activities such as gyming, swimming, household chores to prevent damage \u003Cbr>2. Regular cleaning to remove dust and particles from surface\u003Cbr>3. Store properly, ensuring no two diamonds in a box are touching each other \u003Cbr>4. By following these steps, you can keep your jewellery looking shiny and new for longer while preserving its appearance.","2025-08-14T01:07:43.000000Z",{"id":263,"country":10,"page_url":11,"group_type":238,"question":264,"answer":265,"order":45,"status":14,"created_at":261,"updated_at":261},911,"Can I send my jewellery in for cleaning?","Yes, you can send your jewellery in for cleaning. Basic shipping and cleaning charges may incur. Please contact our customer service team for assistance. \u003Cbr>\u003Cbr>You can email us at uk.customerservice@friendlydiamonds.com",{"title":267,"value":268,"list":269},"Resizing & Engraving","resizing-and-engraving",[270,275,279,283,287,291,295,299,303,307,311,315,319],{"id":271,"country":10,"page_url":11,"group_type":272,"question":273,"answer":274,"order":14,"status":14,"created_at":15,"updated_at":15},872,"resizing-&-engraving","Do you offer any engraving options for your jewellery?","Absolutely, we offer FREE engraving services on all made-to-order engagement rings (\u003Ca href=\"/uk/ring-settings\">Create Your Own Engagement Ring\u003C/a>), \u003Ca href=\"/uk/preset-engagement-rings\">pre-designed engagement rings\u003C/a>, and custom-made rings! A few settings may not have an option for engraving due to the ring’s design. Engravings can be alphanumeric combinations and ideally should not exceed a character length of 20. For ring engraving ideas and inspirations.",{"id":276,"country":10,"page_url":11,"group_type":272,"question":277,"answer":278,"order":20,"status":14,"created_at":15,"updated_at":15},873,"Do you offer any customisations options for rings?","Yes, our ‘\u003Ca href=\"/uk/ring-settings\">Create Your Own Ring\u003C/a>’ feature allows you to select a setting in the metal type and colour of your choice. You can then pick the exact diamond for your ring and complete it by selecting your \u003Ca href=\"/uk/customer-service/ring-resizing\">ring size\u003C/a> and adding an \u003Ca href=\"/uk/customer-service/ring-engraving\">engraving\u003C/a> to it. This ‘Create Your Own Ring’ feature allows our customers to customise their ring down to the last detail.",{"id":280,"country":10,"page_url":11,"group_type":272,"question":281,"answer":282,"order":25,"status":14,"created_at":15,"updated_at":15},874,"Do you offer any customisations options for fine jewellery ?","Yes, at Friendly Diamonds, we believe the sky is the limit! We want to make your shopping experience with us as seamless and unique as possible. In our \u003Ca href=\"/uk/fine-jewellery\">fine jewellery\u003C/a>, we offer ‘\u003Ca href=\"/uk/earring-settings\">Create Your Own Earring\u003C/a>’ and ‘\u003Ca href=\"/uk/pendant-settings\">Create Your Own Pendant\u003C/a>’ features that allow you to choose from a range of earring and pendant designs in the metal colour of your choice. You can then explore our inventory of lab grown diamonds and choose the perfect diamond for you!",{"id":284,"country":10,"page_url":11,"group_type":272,"question":285,"answer":286,"order":30,"status":14,"created_at":15,"updated_at":15},875,"Am I expected to pay for resizing?","If you have ordered the wrong ring size, we offer \u003Cb>one ring resizing within the first 12 months of your purchase (including both-way shipping within the United Kingdom) at no additional costs!\u003C/b> If shipped outside the United Kingdom, shipping charges will be applicable. If the ring is older than a year, or if it requires a second or further resize, shipping and resizing charges will be applied.",{"id":288,"country":10,"page_url":11,"group_type":272,"question":289,"answer":290,"order":35,"status":14,"created_at":15,"updated_at":15},876,"What is the procedure if I reside outside the UK and need to resize my ring?","For orders outside the United Kingdom, shipping charges for ring resizing will be applicable. Duties and customs for re-shipping the ring is the responsibility of the customer. For rings older than a year, or requiring a second or further resizing, shipping and resizing charges will be applied",{"id":292,"country":10,"page_url":11,"group_type":272,"question":293,"answer":294,"order":40,"status":14,"created_at":15,"updated_at":15},877,"What happens to my engraving if I resize my ring?","Resizing an engraved ring may change the look of the engraving as it may not be as legible. You may opt to re-engrave the ring after resizing for a fee of £50, for up to 20 characters. For more information, please refer to \u003Ca href=\"/uk/customer-service/ring-engraving\">our ring engraving policy\u003C/a>.\u003Cbr>\u003Cbr>\u003Ci>Please note: Excess diamonds or metal left over from the resizing will not be returned or refunded. \u003C/i>",{"id":296,"country":10,"page_url":11,"group_type":272,"question":297,"answer":298,"order":45,"status":14,"created_at":15,"updated_at":15},878,"What if my ring can’t be resized?","Some ring designs such as eternity rings and rings with a full diamond spread may not be resize-able due to the nature of their design. In this case, a new ring will have to be purchased.",{"id":300,"country":10,"page_url":11,"group_type":272,"question":301,"answer":302,"order":50,"status":14,"created_at":15,"updated_at":15},879,"What are my options if I don’t know my partner’s ring size?","Don’t worry, we have got you covered! There are several options if you are unsure of your partner’s ring size: \u003Cbr>\u003Cbr>1. Ask a close friend or family member who may know the size or be able to measure it for you discreetly.\u003Cbr>2. Borrow your partner’s ring and use a ruler to measure the inside diameter of the ring in millimeters, and refer to a conversion chart to find the corresponding size.\u003Cbr>3. Use a printable ring sizer available online to measure the ring. Make sure the ring sizer has been printed to scale to avoid any mistakes.\u003Cbr>",{"id":304,"country":10,"page_url":11,"group_type":272,"question":305,"answer":306,"order":55,"status":14,"created_at":15,"updated_at":15},880,"Can I measure my finger to find out my ring size?","Measuring your ring size at home could not be easier! It can be done in just a few simple steps. \u003Cbr>\u003Cbr>1. Cut a strip of paper (about 6 inches long)\u003Cbr>2. Wrap the strip around the base of your finger where the ring would sit \u003Cbr>3. Mark the overlap\u003Cbr>4. Measure length in millimeters (mm)  after marking the overlap by laying the strip flat on a surface.\u003Cbr>5. Use the measurements to determine your ring size using a conversion chart\u003Cbr> \u003Ca href=\"/uk/how-to-find-ring-size\">Refer to our ring size guide for more information\u003C/a>",{"id":308,"country":10,"page_url":11,"group_type":272,"question":309,"answer":310,"order":142,"status":14,"created_at":15,"updated_at":15},881,"Can I use an existing ring to determine my ring size?","Measuring a ring size using an existing ring that fits you well will ensure that your new ring will be a perfect fit too!\u003Cbr>Choose a ring that fits your intended finger comfortably, use a ruler to measure the inside diameter of the ring in millimeters, and refer to a conversion chart to find the corresponding size.\u003Cbr>\u003Ca href=\"/uk/how-to-find-ring-size\">Refer to our ring size guide for more information\u003C/a>",{"id":312,"country":10,"page_url":11,"group_type":272,"question":313,"answer":314,"order":147,"status":14,"created_at":15,"updated_at":15},882,"What should I keep in mind when measuring a ring size?","Seasonal changes and time of day have an impact on your finger size. Hotter seasons and night times tend to swell up your finger. For this reason, measure your ring size when it feels average.",{"id":316,"country":10,"page_url":11,"group_type":272,"question":317,"answer":318,"order":152,"status":14,"created_at":15,"updated_at":15},883,"How do I choose the right size for my bracelet ?","These are the general sizes to help you find the perfect-fitted bracelet: \u003Cbr>\u003Cb>Small:\u003C/b> 6 to 6.5 inches \u003Cbr>\u003Cb>Medium:\u003C/b> 6.5 to 7 inches \u003Cbr>\u003Cb>Large:\u003C/b> 7 to 7.5 inches \u003Cbr>\u003Cb>Extra Large:\u003C/b> 7.5 to 8 inches \u003Cbr>\u003Cbr> If you are unsure about the right size, you can measure your wrist using a flexible tape or a piece of string. Wrap it around your wrist where you want the bracelet to sit. Then, measure the length of the string. For a comfortable fit, add approximately 0.5 to 1 inches to the final measurements.",{"id":320,"country":10,"page_url":11,"group_type":272,"question":321,"answer":322,"order":157,"status":14,"created_at":15,"updated_at":15},884,"How do I choose the right size for my necklace?","The most common lengths for different necklace styles are:\u003Cbr>- 16 inches for a choker \u003Cbr>- 18 inches for a princess \u003Cbr>- 20-24 inches for a matinee\u003Cbr>- 24+ inches for options such as opera.\u003Cbr>Sizes may vary based on neck size, personal preference and the intended style. \u003Cbr>\u003Cbr>To measure the right size for you, you can either use a piece of string and wrap it around your neck as desired and measure, or you may take an existing necklace of preferred length and measure it.",{"title":324,"value":325,"list":326},"Appointments","appointments",[327,331,335,339],{"id":328,"country":10,"page_url":11,"group_type":325,"question":329,"answer":330,"order":14,"status":14,"created_at":15,"updated_at":15},868,"What can I expect during my virtual call?","During our virtual consultation, you’ll enjoy a personalized, one-on-one experience with one of our expert jewellery and diamond specialists. Here’s what you can expect:\u003Cbr>\u003Cbr>\u003Cb>Introduction to Our Brand:\u003C/b> Learn about who we are, what we stand for, and the values that make us unique in the world of diamonds and jewellery.\u003Cbr>\u003Cb>Diamond Education:\u003C/b> We’ll walk you through the 4 Cs (Cut, colour, Clarity, and Carat Weight) and explain how lab-grown diamonds differ from mined diamonds, giving you all the knowledge you need to make an informed decision.\u003Cbr>\u003Cb>Explore Our Designs:\u003C/b> Get an in-depth look at our collection of engagement rings and fine jewellery on our website. We’ll guide you through our pieces, helping you discover the perfect design that fits your personal style and preferences.\u003Cbr>\u003Cb>Personalized Assistance:\u003C/b> Our expert will provide tailored advice and recommendations based on your specific needs, helping you select the ideal piece – all from the comfort of your own home.\u003Cbr>\u003Cbr>If you're ready, \u003Ca href=\"/uk/appointment\">schedule your virtual consultation\u003C/a> now. We look forward to connecting with you!",{"id":332,"country":10,"page_url":11,"group_type":325,"question":333,"answer":334,"order":20,"status":14,"created_at":15,"updated_at":15},869,"Is my virtual or office appointment free of charge?","Yes, our virtual appointments are completely free of charge. \u003Ca href=\"/uk/appointment\">Schedule your appointment today\u003C/a> and let us guide you through the world of jewellery, without any obligation or cost.",{"id":336,"country":10,"page_url":11,"group_type":325,"question":337,"answer":338,"order":25,"status":14,"created_at":15,"updated_at":15},870,"What is the duration of my virtual or office appointment?","Each of our virtual appointments is one hour long. This gives us ample time to provide personalized guidance, discuss your preferences, explore our collection, and ensure you can make an informed decision. We’re dedicated to giving you the attention and expertise you require during your consultation.",{"id":340,"country":10,"page_url":11,"group_type":325,"question":341,"answer":342,"order":30,"status":14,"created_at":15,"updated_at":15},871,"Why do I require a virtual or office appointment?","Booking a virtual appointment ensures you get personalized, one-on-one assistance from our expert team. We can help you navigate our collection, answer all your questions, and guide you through the process of selecting the perfect diamond or jewellery. Whether you need advice on diamond choices, ring designs, or customisations, we’re here to provide expert recommendations and ensure a seamless, enjoyable experience tailored to your needs. Our appointments also allow us to make sure we have exactly what you're looking for.",{"success":344,"data":345,"message":11},true,{"id":346,"country":10,"page_url":347,"meta_title":348,"meta_description":349,"meta_keyword":11,"page_title":350,"page_description":11,"h2_title":11,"h2_description":11,"canonical_url":347,"created_at":351,"updated_at":351},417,"/uk/customer-service/faq","Frequently Asked Questions, FAQs - Friendly Diamonds UK","Explore Friendly Diamonds UK' frequently asked questions (FAQ) page for answers on payments, appointments, returns & exchanges, resizing & engraving, lifetime warranty, and more","Frequently Asked Questions","2025-08-14T00:41:08.000000Z"]